Frequently Asked Questions - Holiday Supermarket

Frequently Asked Questions (FAQ)

Why do some hotels require a credit card imprint on check-in?

This is a standard requirement in most hotels worldwide and is only taken as a precaution, so as to guarantee payment of any incidental charges (such as telephone calls, room service etc.). On check-out, the hotel will usually give the option of paying by cash instead.

At what age is an air passenger considered an infant/child?

Infant: 0 - 23 months for the full travel period.

Child: 2 - 11 years for the full travel period.

 

Infants are not allocated a seat and will be required to travel on an adult's lap. If you require a seat for your infant, you will need to purchase a child seat.

How do I check it is safe to travel to my holiday destination?

We recommend that you check the Foreign and Commonweath Office Travel Advice webpage for the latest updates and information relating to your holiday destination.

Are transfers included in 'Holidays'?

Transfers are only included in your booking if stated in the 'price includes' section on the website.

What is an electronic ticket (or E-ticket)?

Electronic tickets are stored within the airlines reservation system rather than printed on a paper copy. The service is similar to the traditional paper ticket process, but eliminates the time and hassle associated with purchasing or exchanging a paper ticket.

 

For flights that only require an 'electronic ticket', when you arrive at the airline check in desk you will be required to present the following items in order to receive your boarding pass:

 

  • Appropriate identification and travel documents i.e. passport, visa if required, etc.
  • A printout of your confirmation page or confirmation e-mail to present to the check in representative.
  • The credit/debit card you paid with (This only applies if you are flying with SASK or Air France).

 

Please note: It is the passengers' responsibility to check and obtain the relevant passport, visa and health inoculations for the country they are travelling to.

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