Below are some frequently asked questions from other customers.
What payment methods do you accept?
We accept Mastercard and Visa (Visa Credit and Visa Debit), Switch, Solo and American Express cards for all products. Unfortunately we do not currently support Electron cards.
Information on payment methods is outlined on the website once you select your product.
Credit cards may be subject to a surcharge; this will be specified at the time of booking as this is usually based on a percentage of the booking cost.
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I have a traveller with a disability or special need in my party, how can I make suitable arrangements?
Before booking for a passenger with any sort of disability or special need, we would strongly recommend that you contact us by email and we will call you to discuss the passenger's actual requirements.
Airlines have their own individual guidelines regarding the provision and carriage of wheelchairs and they will need to know the size and type if you are taking your own wheelchair and other relevant information for the safety and comfort of the passenger during the flight.
Hotels vary in their suitability for disabled passengers and we would need to contact our hotel providers for their advice and instructions relating to such bookings.
Sites such as Tripadvisor can be very useful when investigating hotel facilities and can often provide a reasonable guide to the services available. This is in addition to a hotel's own website, the accuracy of which always remains the hotel's own responsibility, and for which we cannot guarantee accuracy or take any responsibility.
It is very important to note that requests to airlines, hotels, transfer providers and car hire suppliers cannot be guaranteed and we cannot accept responsibility for any of our suppliers if they fail to provide the requested service. For further information please refer to our Terms & Conditions.
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Can I use the return portion of my flight ticket, without using the outward?
You are required to use all flight coupons in order of sequence. If you do not travel on the outbound flight then the airline may cancel the ticket and any subsequent flights booked.
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